Privacy Policy

1. Information We Collect

 When you contact LookConnect or request our services, we may collect information that is necessary to provide
and manage your service request. This may include:
• Customer name
• Phone number
• Address or service location
• Details about the appliance, CCTV system, smart home equipment, or other service you are requesting
• Information you provide when requesting a service estimate or communicating with our support team
We collect this information only when it is relevant to providing or managing the requested services.

2. Why We Collect Your Information 

3. How We Use Your Information

Service Booking and Technician Dispatch: We use your name, phone number, and service address to arrange and dispatch technicians for requested services in Kerala.
Estimates and Service Requests: We may use the information you provide to understand your requirements, prepare or communicate service estimates, and coordinate the requested work.
Service Communication: We may contact you using the phone number or email you provide to confirm your service request, discuss requirements, provide technician updates, communicate estimates, respond to questions, and give updates regarding an ongoing service.

4. Data Protection and Security

 LookConnect takes reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss. We limit access to customer information to personnel who need it to provide or manage the requested service. We also take appropriate administrative and technical precautions to help protect information submitted through our website and service channels

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure

5. Data Retention 

We retain your personal information and service records only for as long as necessary to fulfill the purposes outlined in this policy, complete requested services, resolve disputes, and comply with applicable legal obligations. Once no longer required, data is securely deleted or anonymized.

6. Sharing of Information 

LookConnect does not use customer information for purposes unrelated to the services requested by the customer.
• When necessary to fulfill a service request, relevant customer information may be shared with authorized technicians, service personnel, or other parties directly involved in providing the requested service.
• We only share information that is reasonably necessary to arrange or complete the requested service.
• We may also disclose information when required to comply with applicable laws, regulations, legal processes, or lawful government requests.
• LookConnect does not sell customer personal information.

 7. Communication and Service Updates

When you provide your contact details while requesting a service, LookConnect may use them to communicate with you regarding that specific request. These communications include appointment confirmations, technician coordination, estimates, service updates, and responses to your inquiries.

8. Your Privacy Choices and Rights

You may contact LookConnect if you have questions about the personal information you have provided or if you have concerns about how your information is being used. Where applicable, your rights include:

• Access and Correction: Requesting access to the personal data associated with your service request and asking us to correct inaccurate information.

• Data Deletion: Requesting the deletion or removal of your personal data when it is no longer necessary for the purposes for which it was collected.

• Withdrawal of Consent: Withdrawing consent for non-essential communications or data processing where applicable.

9. Third-Party Services

Our website may use third-party technologies or services, such as analytics providers, hosting platforms, or payment processors, that help us operate our website, understand website usage, or provide advertising and online services.
These third parties process information in accordance with their own privacy policies and applicable laws.

10. Cookies and Website Technologies 

Our website may use cookies and similar technologies to help the website function properly, understand website traffic, improve the user experience, and support advertising or marketing activities where applicable.

You can control or disable cookies through your browser settings, though disabling certain cookies may affect website functionality.

11. Children’s Privacy 

LookConnect’s services are intended for general customers and are not specifically directed toward children. Wedo not knowingly request or collect personal information from children for the purpose of providing services.

12. Changes to This Privacy Policy 

LookConnect may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices. When changes are made, the updated policy will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact LookConnect.

You may contact us using either of the phone numbers above for privacy-related questions or concerns.

LookConnect • Appliance Services • CCTV Solutions • Smart Home Services • Serving customers across Kerala